At Home Improvements USA, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, homeimprovement-usa.com, or utilize our remodeling services.

Please read this policy together with our Terms & Conditions, which set out the terms of our SMS messaging program, including how to opt in and how to stop messages.

1. Information We Collect

We collect information that helps us provide you with high-quality home improvement services, including:

• Personal Identifiers: Name, service address, email address, and phone number.
• Project Details: Information regarding your home’s exterior needs (roofing, siding, windows, gutters, etc.) and photos provided for estimate purposes.
• Financial Information: Payment details necessary to process transactions for contracted work.
• Technical Data: IP addresses, browser type, and usage data collected via cookies to improve our website experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide accurate project estimates and consultations.
• To fulfill and manage home improvement installations and repairs.
• To communicate with you regarding project updates, warranties, and customer service inquiries.
• To process payments and prevent fraudulent transactions.
• To send occasional promotional offers or newsletters (which you may opt out of at any time).

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who assist in our business operations, such as material manufacturers (for warranty registration) or payment processors.
• Legal Requirements: If required by law, regulation, or legal process to protect the rights and safety of Home Improvement USA or our customers.

Mobile information and messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain website features.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

6. Data Retention

We keep your information only for as long as we need it for the purposes described in this policy: for the length of a project and afterwards for as long as the warranty, tax, insurance and contract records for that work have to be kept. An inquiry that does not become a project is kept while we follow it up and then only as long as our records require. Mobile numbers and SMS consent records are kept while you are subscribed and for a reasonable period afterwards so that we can show when consent was given and when it was withdrawn. When information is no longer needed we delete it or anonymize it.

7. International Data Transfers

We are based in the United States and we store and process your information in the United States. We do not transfer your personal information outside the United States, other than where one of the service providers described in section 3 processes it on our behalf; where that happens we require them to protect it to the standard this policy describes. If you contact us from outside the United States, you understand that your information will be processed in the United States.

8. Your Rights and Choices

Depending on your location, you may have the right to request access to the personal data we hold about you, request corrections, or request deletion of your data, subject to legal and contractual retention requirements.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites and encourage you to read their individual privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page will be updated accordingly when changes are made.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: